At ASTNT Technologies Private Limited, we strive to deliver high-quality services and products. This Refund Policy outlines the conditions under which refunds may be issued for our media, PR, IT services, and other offerings. By engaging with our services, you agree to the terms of this policy.
1. Eligibility for Refunds
Refunds may be considered in the following cases:
- Service Not Delivered: If a service was not initiated or delivered as per the agreed timeline.
- Technical Issues: For digital products or software, if technical issues cannot be resolved within a reasonable time.
- Cancellation Requests: If the cancellation of a service or product occurs before any work has commenced.
2. Non-Refundable Cases
Refunds will not be provided in the following circumstances:
- Services already rendered or partially completed.
- Issues arising due to user error or failure to follow guidelines.
- Custom projects or services tailored specifically for a client’s requirements.
- Refund requests made after 7 days of service completion or delivery.
- Costs associated with third-party services or tools procured on behalf of the client.
3. Process for Refund Requests
Step 1: Submit a Refund Request
- Email your refund request to [email protected] with the following details:
- Invoice or order number.
- Reason for requesting a refund.
- Any supporting documents or screenshots (if applicable).
Step 2: Evaluation
- Our team will review the request within 5-7 business days and may reach out for additional details.
Step 3: Resolution
- Approved refunds will be processed within 7-10 business days from the date of approval.
- Refunds will be issued to the original payment method unless otherwise specified.
4. Refund for Digital Products
For software, digital tools, or IT services:
- Refunds will only be issued if technical problems cannot be resolved.
- Refunds are not applicable once the software or product has been downloaded, activated, or installed.
5. Refund for Subscription-Based Services
- Subscriptions canceled within the trial period (if applicable) may be eligible for a refund.
- Monthly or yearly subscription fees are non-refundable once the billing cycle begins.
6. Disputes
If you are not satisfied with the resolution, you may escalate the matter by emailing [email protected]
7. Changes to Refund Policy
We reserve the right to update this Refund Policy at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised policy.
Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: [email protected]
Thank you for choosing ASTNT Technologies Private Limited. We value your trust and satisfaction.